Stichworte firms customer

Stichworte: firms customer

Which of the following is NOT a basic motive for firms to become more global

Which of the following is NOT a basic motive for firms to become more global

Which of the following represents an application control for a customer sale?

Which of the following represents an application control for a customer sale?

Which two actions must you take to mark an expense as billable to a customer?

Which two actions must you take to mark an expense as billable to a customer?

Perceived value refers to the gap between actual needs and satisfied needs of a customer.

Perceived value refers to the gap between actual needs and satisfied needs of a customer.

Whats the biggest threat to a new firms viability when creating a new market?

Whats the biggest threat to a new firms viability when creating a new market?

What risks are firms likely to experience as they use cooperative strategies?

What risks are firms likely to experience as they use cooperative strategies?

Which term refers to a legally established maximum price that firms may charge group of answer choices a tariff a subsidy a price floor a price ceiling?

Which term refers to a legally established maximum price that firms may charge group of answer choices a tariff a subsidy a price floor a price ceiling?

Which of the following statements best defines customer satisfaction quizlet?

Which of the following statements best defines customer satisfaction quizlet?

Would you ever pay out dividends if your firm’s annual net profit is negative?

Would you ever pay out dividends if your firm’s annual net profit is negative?

Many entrepreneurs launch their firms with the intention of funding all their needs ____.

Many entrepreneurs launch their firms with the intention of funding all their needs ____.

Which document is used to record the items and quantities ordered by a customer?

Which document is used to record the items and quantities ordered by a customer?

Is the shape size or physical structure can be used to differentiate a product?

Is the shape size or physical structure can be used to differentiate a product?

Which of the following types of system would you use to manage relationship with your customers?

Which of the following types of system would you use to manage relationship with your customers?

Which of the following firms is most likely to be a perfectly competitive firm?

Which of the following firms is most likely to be a perfectly competitive firm?

Which of the following is true of firms that compete in the global marketplace quizlet?

Which of the following is true of firms that compete in the global marketplace quizlet?

When firms in monopolistic competition earn positive economic profits How will additional firms react?

When firms in monopolistic competition earn positive economic profits How will additional firms react?

If firms in a monopolistically competitive market are earning positive profits,

If firms in a monopolistically competitive market are earning positive profits,

Which of the following is not a Web 2.0 tool firms are using to foster collaboration?

Which of the following is not a Web 2.0 tool firms are using to foster collaboration?

Which of the following is the most effective way to build trust with customers?

Which of the following is the most effective way to build trust with customers?

Which of the following is true of firms that compete in the global marketplace?

Which of the following is true of firms that compete in the global marketplace?

Can be visualized as the gap between a firms current position and the efficient frontier?

Can be visualized as the gap between a firms current position and the efficient frontier?

Which of the following is the best way to tell a customer that the product they want will not be available until next month?

Which of the following is the best way to tell a customer that the product they want will not be available until next month?

You ring up an item for a customer and they say the clearance sticker showed a lower price ross

You ring up an item for a customer and they say the clearance sticker showed a lower price ross

Firms that have little ________ are involved in very few steps in the production chain.

Firms that have little ________ are involved in very few steps in the production chain.

The _____ organization is the most prevalent type of structure for medium-sized to large firms.

The _____ organization is the most prevalent type of structure for medium-sized to large firms.

What is the mechanism called that firms may use to track their marketing efforts

What is the mechanism called that firms may use to track their marketing efforts

Different supplemental technology tools required in providing excellent services

Different supplemental technology tools required in providing excellent services

Is a measure of how well a product or service experience meets customer expectations?

Is a measure of how well a product or service experience meets customer expectations?

Which of the following best describes why firms choose to create codes of ethics

Which of the following best describes why firms choose to create codes of ethics

Which financial statement shows the firms profit after costs expenses and taxes?

Which financial statement shows the firms profit after costs expenses and taxes?

Refer to figure 14-10. if there are 700 identical firms in this market, what is the value of q2?

Refer to figure 14-10. if there are 700 identical firms in this market, what is the value of q2?

What are two ways in which firms create value when using a related diversification strategy?

What are two ways in which firms create value when using a related diversification strategy?

A customer needs to run a mysql database that easily scales. which aws service should they use?

A customer needs to run a mysql database that easily scales. which aws service should they use?

Which of the following is a sign that firms need to work harder at grooming internal talent?

Which of the following is a sign that firms need to work harder at grooming internal talent?

What happens in a monopolistically competitive market when firms exit the market

What happens in a monopolistically competitive market when firms exit the market

Which of the following is the primary reason that firms conduct background investigations of job applicants?

Which of the following is the primary reason that firms conduct background investigations of job applicants?

How can Manager ensure that the staff continues to provide quality service to customers?

How can Manager ensure that the staff continues to provide quality service to customers?

Which customer service attitude requires accepting mistakes helping the customer

Which customer service attitude requires accepting mistakes helping the customer

Economic profit creates an incentive for other perfectly competitive firms to the market.

Economic profit creates an incentive for other perfectly competitive firms to the market.

What two issues must be considered when putting together a firms promotional mix?

What two issues must be considered when putting together a firms promotional mix?

Which of the following statements regarding wage differences in industries and firms is not true?

Which of the following statements regarding wage differences in industries and firms is not true?

A broker-dealer is permitted to accept payment for a new issue from a new customer when the

A broker-dealer is permitted to accept payment for a new issue from a new customer when the

A customer buys 100 shares of XYZ at $51 and buys 1 XYZ Jan 50 Put @ $5 the position is

A customer buys 100 shares of XYZ at $51 and buys 1 XYZ Jan 50 Put @ $5 the position is

In the long run, perfectly competitive firms produce a level of output such that:

In the long run, perfectly competitive firms produce a level of output such that:

When a customer service problem requires an apology, a salesperson should most likely

When a customer service problem requires an apology, a salesperson should most likely

Customer value propositions should be specific with respect to tangible outcomes.

Customer value propositions should be specific with respect to tangible outcomes.

Chris works as a customer service representative her job is in the sector of the economy

Chris works as a customer service representative her job is in the sector of the economy

What is the process of grouping potential customers into homogeneous groups called?

What is the process of grouping potential customers into homogeneous groups called?

What firms are specialists that handle all aspects of exporting for their clients?

What firms are specialists that handle all aspects of exporting for their clients?

Which of the following terms describes the phenomenon of variability magnification as one moves upstream in the supply chain from customer to producer?

Which of the following terms describes the phenomenon of variability magnification as one moves upstream in the supply chain from customer to producer?

What are the major variables which must be considered in designing a firms structure?

What are the major variables which must be considered in designing a firms structure?

Level of customer contact in which the customer is part of the system during service delivery.

Level of customer contact in which the customer is part of the system during service delivery.

Many firms attempt to use pr to get positive publicity for their products because:

Many firms attempt to use pr to get positive publicity for their products because:

What refers to average revenue generated per customer over a certain period of time?

What refers to average revenue generated per customer over a certain period of time?

Which data type would be best suited to a field that lists customer email addresses

Which data type would be best suited to a field that lists customer email addresses

In what 3 ways can a payments link be delivered to a customer in QuickBooks online?

In what 3 ways can a payments link be delivered to a customer in QuickBooks online?

Participation and empowerment work more effectively in large firms than in small firms.

Participation and empowerment work more effectively in large firms than in small firms.

Customer service is best represented by which of the following statements? customer service

Customer service is best represented by which of the following statements? customer service

Which customer service attitude requires accepting mistakes helping the customer ces

Which customer service attitude requires accepting mistakes helping the customer ces

The customer is the receiver of a product or service as a result of an organizational process.

The customer is the receiver of a product or service as a result of an organizational process.

Which is a strategy firms use to tailor goods and services to meet the needs of a particular segment of the market?

Which is a strategy firms use to tailor goods and services to meet the needs of a particular segment of the market?

Which of the following is used to automate the analysis of customer information and how they might be influenced by marketers?

Which of the following is used to automate the analysis of customer information and how they might be influenced by marketers?

What involves direct communication between the forms Representatives and the customer?

What involves direct communication between the forms Representatives and the customer?

The most significant hr challenge faced by international firms is the language barrier

The most significant hr challenge faced by international firms is the language barrier

Why do monopolistically competitive firms have downward sloping demand curves quizlet?

Why do monopolistically competitive firms have downward sloping demand curves quizlet?

Which of the following statements regarding a customer margin account is false Quizlet

Which of the following statements regarding a customer margin account is false Quizlet

The firm’s resource does not allow it to exploit an opportunity or neutralize a threat.

The firm’s resource does not allow it to exploit an opportunity or neutralize a threat.

What is the name of the process in which customers collaborate in product design often providing additional value to the firms customers?

What is the name of the process in which customers collaborate in product design often providing additional value to the firms customers?

In delivering value, marketing firms attempt to find the most desirable balance between:

In delivering value, marketing firms attempt to find the most desirable balance between:

How can managers improve a firms customer value proposition and enhance differentiation?

How can managers improve a firms customer value proposition and enhance differentiation?

What happens to the short run economic profits of firms in perfectly competitive markets?

What happens to the short run economic profits of firms in perfectly competitive markets?

Which type of purchase decision is the most likely to result in post purchase dissonance?

Which type of purchase decision is the most likely to result in post purchase dissonance?

What are two capabilities of the Internet that promote and sustain customer relationships?

What are two capabilities of the Internet that promote and sustain customer relationships?

Which of the following is a part of the microenvironment of a firms marketing environment?

Which of the following is a part of the microenvironment of a firms marketing environment?

The majority of entrepreneurial firms are started with financing from venture capitalists and banks.

The majority of entrepreneurial firms are started with financing from venture capitalists and banks.

What is it called when a business serves two or more well defined market segments and develops a distinct marketing mix for each segment?

What is it called when a business serves two or more well defined market segments and develops a distinct marketing mix for each segment?

Which individual is generally responsible for implementing disciplinary action for violation of a firms ethics standards?

Which individual is generally responsible for implementing disciplinary action for violation of a firms ethics standards?

Which of the following types of inventory management systems is used to manage customer demand items?

Which of the following types of inventory management systems is used to manage customer demand items?

Which term is used to describe the companies that have low customer contact and are capital intensive yet they provide a service?

Which term is used to describe the companies that have low customer contact and are capital intensive yet they provide a service?

If the average time between customer arrivals is 10.00 minutes what is the hourly arrival rate

If the average time between customer arrivals is 10.00 minutes what is the hourly arrival rate

Are service operations with a high degree of customer contact more difficult or less difficult to control than those with a low degree of customer contact?

Are service operations with a high degree of customer contact more difficult or less difficult to control than those with a low degree of customer contact?

What channel structure is it where the product goes directly from the producer to the final customer?

What channel structure is it where the product goes directly from the producer to the final customer?

Is a series of departments that carry out value creating activities to design produce market deliver and support a firms products?

Is a series of departments that carry out value creating activities to design produce market deliver and support a firms products?

Demographic segmentation behavior segmentation psychographic segmentation geographic segmentation

Demographic segmentation behavior segmentation psychographic segmentation geographic segmentation

What factor determines the final design of a firm’s strategy-evaluation and control system?

What factor determines the final design of a firm’s strategy-evaluation and control system?

Gainsharing plans are designed to increase employee job satisfaction and improve customer awareness.

Gainsharing plans are designed to increase employee job satisfaction and improve customer awareness.

When managers organize divisions based solely on the type of customer they focus on they adopt a ___ structure?

When managers organize divisions based solely on the type of customer they focus on they adopt a ___ structure?

When managers organize divisions based solely on the type of customer they focus on they adopt a

When managers organize divisions based solely on the type of customer they focus on they adopt a

Is a process analysis technique that focuses on the customer and the producers interaction with the customer?

Is a process analysis technique that focuses on the customer and the producers interaction with the customer?

Is a rapid low cost production process that caters to constantly changing unique customer desires?

Is a rapid low cost production process that caters to constantly changing unique customer desires?

What is the difference between a firms shutdown point in the short run and in the long run

What is the difference between a firms shutdown point in the short run and in the long run

Which of these is a true statement about customer satisfaction for customer-centric companies?

Which of these is a true statement about customer satisfaction for customer-centric companies?

Which system takes place when two or more firms at the same level join together for marketing purpose?

Which system takes place when two or more firms at the same level join together for marketing purpose?

In which of the following steps of the selling process is a salesperson most likely to meet the customer for the first time?

In which of the following steps of the selling process is a salesperson most likely to meet the customer for the first time?

Which method of closing a sale encourages a customer to make a decision between two items?

Which method of closing a sale encourages a customer to make a decision between two items?

Which of the following is an accurate statement about customer relationship management software?

Which of the following is an accurate statement about customer relationship management software?

Which of the following are ways in which customer relationships are improved by effective cross

Which of the following are ways in which customer relationships are improved by effective cross

Which of the following statements concerning perfectly competitive firms in the long run is correct?

Which of the following statements concerning perfectly competitive firms in the long run is correct?

What differences and similarities exist between monopolistic competitive firms and perfect competitive firms?

What differences and similarities exist between monopolistic competitive firms and perfect competitive firms?

Which of the following is a measure of the percentage of customers who defect over a given period of time group of answer choices?

Which of the following is a measure of the percentage of customers who defect over a given period of time group of answer choices?